A202: Metrics Matter: Using QoE To Make Viewers Happier

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The worst way to find out that viewers aren't having a good experience is via angry support emails or Twitter. If you have the right data at hand, getting out in front of problems your viewers might be seeing is crucial to keeping viewers happy and watching. This discussion will dig into real world examples and approaches to collecting, utilizing, and making QoE data actionable in order to improve the viewer experience. Moderator: Matt McClure, Head of Product Engineering - Mux Matt Fisher, Lead Engineer Player Core - Vimeo Zac Shenker, Principal Video Software Engineer - CBS Interactive Flavio Ribeiro, Lead Engineer - The New York Times Brian Kaiser, CTO - Hudl

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